TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Help Desk Doc Question From:Kat Nagel/MasterWork <katnagel -at- EZNET -dot- NET> Date:Thu, 9 Jan 1997 23:57:43 -0500
Keith Anderson wrote:
>>I'm writing *all* of the documentation for a Help Desk. I need a
>>consistent term to name the people who will have the problems and call
>>the Help Desk.
John Ahlstrom replied:
>How about "requestor" "help requestor" "helpless one"
>"needy one" "truth seeker" "help seeker" "one in desperation"
>"idiot" "luser" "illiterate" (as in RTFM)
Kat Nagel, MasterWork Consulting Services
Technical writing / Editing / Document design / Research
"Knowledge only scratches at Truth, and Enlightenment is
meaningless without a compassionate lap to enjoy it on."
___Alfred Birnbaum & Riku Kanmei, in <<Zen for Cats>>