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Subject:Re: Customer feedback From:d r <writeagain -at- JUNO -dot- COM> Date:Mon, 27 Jan 1997 17:48:39 EST
I used to. In fact, all the time. But I won't anymore because nothing was
truly a constructive criticism. It didn't help in anyway. I'd have pages
and pages and when I tried to make notes from them, there was nothing
there to help me.
It was that incident that made me re-think an interactive project I was
about to do. You can't make people be creative.
On Mon, 27 Jan 1997 13:56:49 +0200 Krista van Laan
<vanlaan -at- BILBO -dot- NTC -dot- NOKIA -dot- COM> writes:
>I'm interested in hearing how many of you solicit opinions about
>your documentation from customers, and in learning about the
>most effective ways to do so.
>In previous jobs, I've seen
>everything from telephone interviewing, to actual visits to
>the customer site, to beta customers who were responsible for
>document comments, to the ubiquitous customer questionnaire
>inserted in the back of a manual. (Do those work? Does anyone
>have any information about that?)
>It occurred to me that while I've been aware of all these
>different methods of feedback, the only method I really
>know about first-hand is visiting the customer site.
>Of course that's not always possible
>since it's expensive, but I'd like to hear from anyone who's done
>that, too, to learn how you gathered the information.
>Krista Van Laan
>Nokia Telecommunications Phone: 358 9 5112 3684
>P.O. Box 33 Fax: 358 9 5112 3876
>02601 Espoo Finland Email: krista -dot- vanlaan -at- ntc -dot- nokia -dot- com
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