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Subject:Re: Online vs. Hardcopy From:Lucille Lattanzi <llattan -at- ESTEE -dot- COM> Date:Wed, 29 Jan 1997 17:00:18 -0800
William Horton wrote a great article on this very subject in his column,
The Wired Word in Technical Communication (Second Quarter, 1992) 260.
Title: "Designing On-line Documentation". See also his books: Designing
and Writng Online Documentation and Illustrating Computer Documentation.