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Subject:Re: Minimalist documentation From:"M. David Orr" <whitears -at- INTERACCESS -dot- COM> Date:Wed, 12 Feb 1997 12:01:40 -0600
Wayne Douglas wrote:
>Because we came in as consultants, we were able to talk to operations
>people and users who really understood the problems and opportunities of
>the system. They determined the best practices with our facilitation.
>Our job was to reduce these to a form that was accessible to users.
And if you're *not* consultants, you can't do this?
Anybody can. I was trying to say (not very well, I guess), that because
we were consultants, we got the kind of internal support we needed to
talk to the right people. Sometimes it's harder for internal people to
get the same support for political or practical reasons.
M. David Orr
Orr & Associates/Usability Management
7366 N. Lincoln Ave. Suite 101
Lincolnwood, Illinois 60646, USA
Email: whitears -at- orrnet -dot- com