Managing Information Sources

Subject: Managing Information Sources
From: Eric Willard <ewillard -at- HERTZ -dot- ELEE -dot- CALPOLY -dot- EDU>
Date: Thu, 13 Feb 1997 19:44:33 -0800

I writing this to ask for help finding some information on TW theory. As
part of a technical writing class, I am researching how technical writers
manage information sources. I don't know if I'm stating my needs clearly,
so I will try to explain.

Information used for technical documents can come from different sources
in a company. For example, a software company may get a program's
operating instructions and installation instructions from two different
divisions. How do companies act to keep this information accurate and
timely?

For the first part of my research, I am looking for any theory behind this
information management: published articles, Web pages, your own personal
views, etc. Once I feel I know the general theory, I will perform a
case study on one particular company. (As a sideline, if you'd like to act
as my contact point for a case study, I'd be most grateful.)

Can you help me out? I've spent some time in the on-line databases and
looked through information systems journals, but have had little success.


Eric Willard SNOE
Cal Poly, San Luis Obispo

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