User Satisfaction Survey

Subject: User Satisfaction Survey
From: Lucille Lattanzi <llattan -at- ESTEE -dot- COM>
Date: Fri, 28 Feb 1997 08:18:09 -0800

One of my "dotted line" bosses asked me to construct a user satisfaction
survey. I am to to circulate it to the audience of an on-line procedure
reference library I wrote for him recently.
I have some ideas but I'd appreciate hearing from those who have done
this. What are the best questions to ask? the worst?
You can reply to me off-list and consolidate the answers for the list.
Thanks!
TGIF
Lucille

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