Re: Kreativity in Technical Communications

Subject: Re: Kreativity in Technical Communications
From: Robert Plamondon <robert -at- PLAMONDON -dot- COM>
Date: Thu, 27 Mar 1997 09:21:12 PST

Mike Wing writes:

>Real experts don't need any stinkin' books. They already know it all.

Real experts have mastered the basics, and thus need documentation
that covers things other than the basics. I recently had a frustrating
time installing Microsoft's TCP/IP utilities on my new notebook
computer. The documentation covered only the basics, assuming that
TCP/IP was for calling your Internet Service Provider, while Windows
Networking was for ethernets. I have a mixed UNIX/Windows environment,
with TCP/IP being the workhorse protocol over both ethernet and dial-up
lines. This was too esoteric for the documentation that came with
my notebook computer, though the underlying software supports it.

I could get plenty of help on resizing windows and using the mouse,
though :-(.

-- Robert
Robert Plamondon, High-Tech Technical Writing, Inc.
36475 Norton Creek Road * Blodgett * Oregon * 97326
robert -at- plamondon -dot- com * (541) 453-5841 * Fax: (541) 453-4139

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