Re[2]: Wasting time??

Subject: Re[2]: Wasting time??
From: "Walker, Arlen P" <Arlen -dot- P -dot- Walker -at- JCI -dot- COM>
Date: Mon, 7 Apr 1997 09:23:42 -0500

Arlen P Walker
04/07/97 09:23 AM

Familiar with Management By Objectives (MBO)?

Yep. Familiar with W. Edwards Deming's opinion of MBO? He once called it
one of the seven deadly diseases thwarting productivity in companies.
(Source: Peter Kapsales, Bell Labs, letter to Information Week)

<Sorry. Serendipity struck as the Kapsales quote on MBO surfaced in my
quote file at the same time as your quote hit my screen.>

The major point of criticism of MBO is that if you manage by numbers (MBO
requires quanitfiable metrics) all you really succeed in doing is managing
numbers. Worse, you often convey the impression that the numbers are more
important than either the people or the work being accomplished. People
become more focused on the metric than the actual job.

Have fun,
Chief Managing Director In Charge, Department of Redundancy Department
DNRC 224

Arlen -dot- P -dot- Walker -at- JCI -dot- Com
In God we trust; all others must provide data.
Opinions expressed are mine and mine alone.
If JCI had an opinion on this, they'd hire someone else to deliver it.

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