Doc for multiple interfaces

[Charles Fisher <Charles_Fisher -at- DATATEL -dot- COM>]

Hi all -

I am seeking advice and alternatives for documenting the same product that
runs in multiple interfaces. Our product runs in 4 different interfaces
(character-based, two Windows interfaces, and a web interface). We're
struggling with how to handle these interfaces and screen images in the
doc.

We are already writing what we call "interface-independent" doc, in which
we don't discuss interface specifics for commands. For example, instead of
writing "Press F10" or "Select File|Save," we simply write "Save your
work." There is a separate doc that gives specific about how to SAVE in
each interface. What we need help with is how to show screen images with
respect to these different interface flavors. Do we

   Produce a separate doc for each style of screen?
   Produce one doc that includes all styles of screens?
   Pick one style of screen and produce doc using it, not showing others?
   Produce doc that does not have any screen images?

If you have seen or produced doc like this, please share your experience.
Thanks -

REGARDLESS of whether you reply to the entire group, please reply to me
separately so I'll be sure to get your reply. I subscribe to the group in
digest mode. Thanks.

Charles Fisher
Documentation Area Leader
Datatel, Inc.
cdf -at- datatel -dot- com

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