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Subject:Re: Radical Idea? From:Karen Kay <karen -at- WORDWRITE -dot- COM> Date:Tue, 13 May 1997 13:10:56 -0700
Mike Collier - SSG said:
> A key advantage of having a tech writer involved in the training at the
> start is that he or she can plan the training with an eye towards
> training the users properly to reduce the number of tech support calls,
> and to improve and modify the product documentation.
Er, why can't a trainer do this? Isn't this what training is all
about? This is certainly what the trainer on my products does. She's
one of my most ruthless--and helpful--reviewers.