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Subject:Re: Updating Hard Copies of Existing Manuals From:Alexia Prendergast <alexiap -at- SEAGATESOFTWARE -dot- COM> Date:Wed, 11 Jun 1997 07:49:48 -0400
I agree with Bill -- no matter how we implemented
this plan, the reality was that our customers (steel
mill folks, imc) just never took the time to walk around
the mill and update change pages. I find it hard to believe
that it would be different anywhere else.
Anyway, the whole thing
just made us look bad. Once, in desperation, my
boss flew me out to the mill to physically update
the manuals myself--would have been MUCH cheaper to
just send a complete manual.
--
Alexia Prendergast
Senior Technical Writer
Seagate Software
alexiap -at- sems -dot- com
>----------
>From: Bill DuBay[SMTP:bill_dubay -at- PHOENIX -dot- COM]
>Sent: Tuesday, June 10, 1997 8:06 PM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>Subject: Re: Updating Hard Copies of Existing Manuals
>
>I refuse to do updates like that. It is the biggest mess, waste of time, and
>customers hate it. Keep a track of who gets what and send them the whole new
>manual. Period.
>
>Bill DuBay
>Technical Writer
>Phoenix Technologies Ltd.
>email: bill_dubay -at- phoenix -dot- com
>(714)790-2049 FAX: (714)790-2001
>http://www.phoenix.com
>-------------
>Original Text
>From: gloria <gmedcalf -at- PRAIRIE -dot- LAKES -dot- COM>, on 6/10/97 2:49 PM:
>>My company is implementing a new program in which we send our customers
>>pages of information for each software release. The customer can then
>>insert these pages into their existing documentation set (three-ring
>>binder format). These pages will either replace existing pages, or will
>>take the form of additional pages to be inserted into the middle of
>>documents.
><snip>
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