Re: meeting goals/benchmarking

Subject: Re: meeting goals/benchmarking
From: David Locke <dlocke -at- PHOENIX -dot- NET>
Date: Wed, 9 Jul 1997 01:24:46 -0500

At 12:20 PM 7/7/97 -0700, you wrote:

>Hope Creskoff asked about benchmarking.

Metrics are quantitative measures related to an objective. Benchmarking is
the process of compairing a process in your company with the same process
in another company. You cannot benchmark a process without going outside
your company.


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