Sending customers your doc files

Subject: Sending customers your doc files
From: "Moore,Susan" <SusanM -at- AMS -dot- IIX -dot- COM>
Date: Fri, 1 Aug 1997 14:03:00 -0500

Kathy King says her companys sends documentation to customers in .PDF
format using Adobe Acrobat. We are considering putting documentation on
upgrade CD's (our product is software for independent insurance agents,
so our customers number in the thousands rather than the tens of
thousands). We are considering using Adobe Acrobat.

Are most of Brooktrout's customers fairly technically sophisticated?
Many of our customers are not, and I have some concern about their
ability (and willingness) to implement Acrobat. Any words of wisdom
would be appreciated.

Susan Moore
AMS Services, Inc.
Bothell WA

Attachment: WINMAIL.DAT
Description: Binary data

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