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>a person from the Canadian offices of this company requested that I send a
copy of the file to their training coordinator<
Jack - it sounds like they didn't realize that you would only be supplying
hard copy, when what they wanted was both that and the file.
I usually write into my contracts that customers will receive a master doc
and files on diskette. It's better for them, should I not be available when
revisions are needed - and that's part of my sales talk; that is, they are
not tied to me (even tho they usually come back to me for revisions).
Cheers
==========================
Ann Mackenzie: AnnMacknz -at- AOL -dot- com
TekDoc - Technical Documentation, Inc. in Milwaukee, WI, USA
specializing in policies & procedures and software & engineering writing
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