Re: Putting doc email address in user docs?

Subject: Re: Putting doc email address in user docs?
From: Damien Braniff <Damien_Braniff -at- PAC -dot- CO -dot- UK>
Date: Fri, 10 Oct 1997 15:32:12 +0100

Getting feedback from customers is very problematic - you'll only get it if
they feel it will benefit them and often they don't feel that way! When we
last did a totally new product here I sent out a questionnaire with the
lit. Nothing fancy, just one page that asked them to "score" the lit 1-10
for each of the manual set - about 15 in all (over hal were small
datasheets). So far I have only had one reply back and that was from an
internal customer at our parent company!! Still we keep trying.

Damien Braniff
Technical Author
PAC International

TECHWR-L (Technical Communication) List Information: To send a message
to 2500+ readers, e-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send commands
to LISTSERV -at- LISTSERV -dot- OKSTATE -dot- EDU (e.g. HELP or SIGNOFF TECHWR-L).
Search the archives at http://www.documentation.com/ or search and
browse the archives at http://listserv.okstate.edu/archives/techwr-l.html


Previous by Author: Re: Techwriting at $8/hr
Next by Author: Re: "a lot" Question
Previous by Thread: Re: Putting doc email address in user docs?
Next by Thread: Re: Putting doc email address in user docs?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads