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Subject:Documentation Survey From:Mark Smith <MSmith -at- CARDIFFSW -dot- COM> Date:Tue, 14 Oct 1997 10:35:30 -0700
I have been given the opportunity to create a survey on our
user's documentation needs. It will possibly be published on our web
site. Does anyone have any ideas about what kinds of questions I should
ask, beyond just asking them if they use the documentation, is it
helpful, etc. We currently have a printed (500~page) user's guide and
online help for a form creation/evaluation software package. Has anyone
had any experience with surveys of this kind, especially on the web?
Any advice would be welcome. You can reply directly to me at the