Re: Documentation Usability Surveys

Subject: Re: Documentation Usability Surveys
From: "Michael A. Lewis" <lewism -at- BRANDLE -dot- COM -dot- AU>
Date: Tue, 28 Oct 1997 09:29:51 +1100

DURL wrote:
> I thought this was a great idea.
> I had a professor who insisted on using even numbers in scales
> (i.e., 6 instead of 5) so that people had to come down for or against.
> Many people, he said, opt for neutral whenever it's an option.

This point is now well-substantiated in principle, but I've not seen any
research that quantifies "many". Is it a large enough number to
invalidate response statistics? Anyone have any detailed info on this?
Michael Lewis
Brandle Pty Limited, Sydney, Australia
: PO Box 1249 : Suite 8, The Watertower :
: Strawberry Hills, NSW 2012 : 1 Marian St, Redfern 2016 :
: Tel +61-2-9310-2224 : Fax +61-2-9310-5056 :

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