Online Documentation vs. Help

Subject: Online Documentation vs. Help
From: Ben Hechter <ben_hechter -at- NORTEL-NSM -dot- COM>
Date: Tue, 9 Dec 1997 09:18:14 -0800

Hi,

How would you pithily explain the differences between online reference
documentation and contextual help to non-technical communicators?

Our engineering and marketing types constantly confuse the two.

Ben Hechter
Nortel

http://www.documentation.com/, or http://www.dejanews.com/



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