Re: Not Wanted--Technical Writers

Subject: Re: Not Wanted--Technical Writers
From: Sean Fitzpatrick <Sean -dot- Fitzpatrick -at- SMED -dot- COM>
Date: Tue, 16 Dec 1997 11:49:15 -0500


How to log on at a product call center.

BEFORE: Before a call arrives, a call center agent must be logged on and
available to receive that call. In addition, a supervisor responsible for that
agent's performance is typically logged on. When the supervisor and the agent
sign on, their devices (telephones or PCs) establish a X.25 virtual circuit to
the Call Distribution System. This connection will be in place for the
duration of the time the agent/supervisor is logged on. When the agent logs
on, a data connection to the corporate host database may also be established.

AFTER: A call center's supervisor and agent log on to the Call Distribution
System, establishing a connection that can last throughout the workday.

I'm insulted. The Before examples is clearly from the programmers' specs.
Any technical writer who wrote Example 1 for the intended audience deserves to
be not wanted.

Sean Fitzpatrick

*, or

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