Re: (long) Delivering docs electronically

Subject: Re: (long) Delivering docs electronically
From: Damien Braniff <Damien_Braniff -at- PAC -dot- CO -dot- UK>
Date: Mon, 2 Feb 1998 09:04:33 +0000

Electronic docs CAN work - very much depends how you approach it. A few
years ago we had a talk (ISTC Area Group) by the chief writer for ICL.
They had just moved over to providing all their tech lit on CD. As I
remember they provided mimimum hadrcopy lit (install and basic user?) and
the rest on CD (cheaper) as standard. Manuals on CD were in a format that
could be printed by the user if required. If the user insisted on hardcopy
this was provided at EXTRA cost - good incentive to accept the CD version.
At the time of the talk most had accepted the new delivery method and ICL
had saved over ?1million pa on printing costs - manuals, patches, updated

Damien Braniff
Technical Author
PAC Iternational

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