Documenting for LCD or most common?

Subject: Documenting for LCD or most common?
From: Colleen Adams <PD33 -at- MEDISPAN -dot- COM>
Date: Fri, 13 Feb 1998 10:00:08 -0500

We are in the process of revising a user's guide for a new version of
software (Windows-based ) which is about to be released. We've
already re-pulled the screen captures which were done in Windows 95
but had previously been done in 3.1. (BTW, the software is still
compatible with 3.1.)

Q: When documenting installation instructions, should we document for
both 3.1 and 95? As a rule, should we document for lowest common
demoninator or most commonly used? (I've already checked with
Customer Support to verify that we still have some 3.1 users--and we
do.) If yes, then do we split out the 3.1 instructions from 95 or keep them
together?

Q: We also have various tutorial lessons which step you through some
applications of the software. Again, Windows 3.1 or 95?

Any advice would be appreciated!! Thanks!!

Colleen Adams
External Documentation Supervisor
Medi-Span, Inc.
Indianapolis, IN
colleen_adams -at- medispan -dot- com




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