TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I approach your encyclopedic knowledge of the multidimensionality of our
vocation with profound respect. Here's a request.
Variations on this question have been asked before, and before I go on I'll
state that I did search the archive and found only 8 truly helpful replies
out of 198 on the subject of measuring productivity in a documentation
department. I would especially like to address managers in asking, how do
you measure productivity in your department? I am mainly interested in
groups who produce a variety of documentation; on-line help, hard copy
manuals, web pages. What type, if any, of standards or algorithm do you
use? Can you lead me to any published resources (except Hackos; I already
am aware of her metrics) on measurements? Please reply either on or off
list. I will be happy to summarize the results to the list.