Re: Should we skip HTML?

Subject: Re: Should we skip HTML?
From: Kris Olberg <kjolberg -at- IX -dot- NETCOM -dot- COM>
Date: Mon, 9 Mar 1998 23:29:49 -0600

Avoid making a decision to use a particular media based on popularity. Base
your decision on the needs of your users. If your users can handle different
media equally well, then default to other criteria such as cost, ease of
maintenance, technology risk (e.g., do you risk getting behind if you don't
use HTML? or PDF?)

kolberg -at- actamed -dot- com
kris -at- olberg -dot- com

-----Original Message-----
From: Kristy Astry <KASTRY -at- CJDS -dot- COM>
Date: Monday, March 09, 1998 9:00 AM
Subject: Should we skip HTML?

>I am researching new avenues of doc delivery for our users. I've followed
>the discussions re PDF v. HTML on the lists, searched the archives on HTML,
>etc., but I haven't seen this issue addressed:
>Why not provide online help in our product and a PDF or PDF-like online
>manual from our web site and skip HTML help altogether? Can anyone give me
>good reasons to include HTML help in addition to the other two kinds of
>Some of our users want manuals, but the cost of producing and shipping hard
>copy and CDs is considered prohibitive, considering the continually
>interface of our new product. So they could go to our web site and download
>and print the (latest) manual. Other users are happy with online help, and
>we will continue to provide it (at least until WinHelp dies). Let's face
>we're still on Win95 and won't even upgrade to Office97 or Win98 until
>so we're not exactly on the bleeding edge of technology.
>And I'll repost my question about RoboHELP 5.5. Anyone using it who likes
>it, and in particular, the WebHelp feature? I've heard back from only one
>person. There's got to be more of you out there!!
>Kristy Lantz Astry
>Columbine JDS Systems, Inc.
>email: kastry -at- cjds -dot- com

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