TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:End User Task Analysis From:Anthony Markatos <tonymar -at- HOTMAIL -dot- COM> Date:Sun, 15 Mar 1998 14:02:54 PST
To all Technical Writers:
Does anyone know of a good "how to" book to help a software technical
writer in performing end user task analysis. I have been using data
flow diagrams and entity relationship diagrams and have found these to
be a great aid (even to the point of resulting in major redesign of the
software). However, these are systems analysis tools - not technical
I have reviewed a lot of technical writing books and have found nothing.
The only thing that Hackos book says is that end user task analysis is
"difficult" (I find all of this very interesting considering the
importance of task analysis).