Re: CBT vs. Stand up

Subject: Re: CBT vs. Stand up
From: Damien Braniff <Damien_Braniff -at- PAC -dot- CO -dot- UK>
Date: Mon, 23 Mar 1998 09:04:32 +0000

As several people have said it all depends on the type of person you're
teaching. We design and manufacture access control systems and they tend
(by and large) to consist of TWO main components:

The hardware - door controllers, locks etc. Now while I see it is
perfectly feasible to produce a CBT product that would simulate the
engineers wiring the kit etc it is NOT the best way. By and large
engineers want to LOOK and FEEL. Are connectors easy to get at, space
not too "tight" for cables etc. This is often as important to them as
simply knowing which wires go where.

The administration system. For small systems this is often a keypad on
the controller but all the larger systems are PC based. The breadth of
users is huge from the total PC novice to expert users. We are
currently looking at CBT as a means of providing supplementary training
in this area, that is, providing a CD that they can take away with them
and use later as a "refresher". As some of those trained didn't know
what a mouse was I don't see CBT as being especially helpful to them.
Plus, due to the complexity of the porduct, there is always lots of
questions and CBT can't cater for them all.

Like everything else we use, CBT is a tool. It's a very good tool but,
like every tool, only effective if used correctly.

Damien Braniff
Technical Author
PAC International

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