TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I am a tech. writer for a company that develops virtual prototyping
software for the automotive industry. Tomorrow morning our writing
staff of three is going make customer site visits to get feedback on our
user manuals. We want to find out how our customers use the
documentation and how they would like us to improve it for future
releases. Have any of you ever gone on such a site visit? Our writing
group is looking for advice to maximize this opportunity. What
questions should we ask, what should we avoid?