Q: Client Questionnaires

Subject: Q: Client Questionnaires
From: Judy Fraser <jfraser -at- GLINX -dot- COM>
Date: Tue, 21 Apr 1998 09:07:11 -0300

My questions (below) yesterday generated a LOT of interest for the summary, but little actual information has been forthcoming so far. Surely, there's someone out there who can provide us with some info to help build this list of questions. Even if you don't have such a questionnaire formalized, maybe you can rack your brains and provide a few tips based on your experience.
Here it is again:
Scenario: You've been hired to write documents for a new client. You have an upcoming meeting to discuss the project's requirements. You want to create a list of questions to ask the client regarding the project documentation itself, administrative issues, etc.

I currently have some questions regarding audience analysis, type of documents required to meet their users' needs, status reporting, scheduling, document reviews, etc... Some of you more experienced writers/contractors likely have encountered situations where later you should have asked "question a" or you should have clarified "issue b" at the outset.
1. Do any of you use such an interview document so you'll be sure to cover all important issues at your kick-off meeting? (and to CYA regarding project scope, estimates, etc.)
2. Would you be willing to share your list of questions?

Please respond off line. I will compile and post a summary on line, if the responses warrant.
Judy Fraser, B.Sc.
Technical Communications Specialist

Email: jfraser -at- glinx -dot- com
Web Site: http://www.glinx.com/users/jfraser/


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