Re: Software button removed after documentation is sent to printer

[Ronni Geist <ronni -at- GEISTWRITERS -dot- COM>]

Suzanne -

Having been in the same situation several times, here's what I'd
suggest...

IMMEDIATELY phone the printer to determine the status of the manual.
Jobs at the printer's often wait in queue for days (or weeks). You may
luck out and be able to submit revised pages -- to remove the info about
the button and update the TOC and Index, if necessary -- without
dramatically changing the print schedule.

If that's not possible, print/photocopy an Addendum (single sheet or
half-sheet) explaining this change and add the same info to the README
file. This is how it's commonly handled in the PC industry.

Good luck!

Ronni


Ms. Ronni Geist
Director, Editorial Services
GeistWriters
914.353.EDIT
ronni -at- geistwriters -dot- com

====
> Situation:
>
> Your documentation is ready, postscript file prepared, sent to the printer,
> he's in the process of printing x number of copies. You find out that R&D
> has neglected to inform you that a button (fairly significant button) has
> been removed from the interface at the last minute.
>
> Do you recall the documentation from the printer - that's NOT going to
> happen.
> Do you print a page saying that the button mentioned on page ?? is no longer
> available and include the page with the document (the document is going to
> be shrink wrapped).
> Do you go on vacation and hope that it all goes away? (My personal choice).
>
> Suzanne Gerrior
> Documentation Specialist
> Jazz Media Network
> Tel: (514) 931-7009, ext. 255
> Fax: (514) 931-9495
> suzanne -at- jazzmail -dot- com
>
> ~
> >
> >
>