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Subject:Re: ISO 9000 (Was: TechWrite Organization Names) From:Niccole Young <youngn -at- SUNYIT -dot- EDU> Date:Fri, 1 May 1998 10:57:03 -0400
My name is Niccole Young, and I am a senior who is going to graduate in
May from SUNY Institute of Technology at Utica/Rome with a BS in
professional and technical communication.
This semester I recently work for a company which was ISO 9000
certified. I thought the whole process was very interesting. My job was
to write procedures for point of sales systems for the manfacturing and
enginnering departments. I learned what exactly a company must go
through in order to be ISO 9000 certified, and the importance of
control. I think it is very important if the company wants to be
international or not to be ISO 9000 certified.I hope this experience can
help me along in my career as a technical writer.
On Sun, 26 Apr 1998, R2 Innovations wrote:
> At 04:08 PM 4/21/98 -0400, Suzette Leeming wrote:
> >Since the advent of ISO 9000, there is a much closer relationship
> >between these two functions. Quality Standards implementation and
> >maintanence very much drives documentation efforts. Companies have
> >to literally invest megabucks to document absolutely everything
> >before applying ISO certification. Having a process to keep
> >documentation current is a major part of ISO 9000. A documentation
> >guru's dream!
> ISO does _not_ require a company to document absolutely everything
> before applying ISO certification! There are 20 elements that make
> up the ISO 9001 standard and, true, each of these require the
> company to establish and maintain documented procedures to support
> how the company is compliant with these requirements. However, many
> areas of the company are not looked at by ISO.
> ISO's focus is on those processes and procedures that have an impact
> on product quality. Therefore, areas such as Finance, Human
> Resources (except as they relate to employee training), marketing,
> sales (up until a contract for goods/services is received), and health,
> safety, and environment are not looked at by ISO registrars.
> If a company has carefully documented its processes and procedures in
> the 20 areas that ISO audits a company, then little added documentation
> effort is required. However, since many North American businesses
> have never carefully documented its processes, ISO usually generates
> a significant amount of effort in this area.
> Ralph E. Robinson
> R2 Innovations
> Specialists in ISO 9000 Documentation and source of the
> book, 'Documenting ISO 9000: Guidelines for Compliant
> Documentation'. Visit our website dealing with ISO 9000
> issues at http://www.myna.com/~r2innovn/main.htm. Send
> email to r2innovations -at- myna -dot- com -dot-