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Subject:Re: ISO 9000 From:Wayne Douglass <wayned -at- VERITY -dot- COM> Date:Fri, 19 Jun 1998 09:53:35 -0700
Tony Markatos asks:
>
>Ralph, from what you have seen, what percentage of companies that have
>implemented ISO 9000 have accurately documented their procedures AND
>(this is the crux of the matter) are currently working according to
>those procedures?
The crux, indeed. I have often ridiculed ISO 9000 because documented
procedures can guarantee that you produce the same crap *every time.* I know
of one company where an operation in India was ISO 9000 compliant and turned
out predictable crap that the US developers then had to fix. But there is a
God. The Indian division applied for a *higher* certification. After an
audit, the certifying organization not only didn't grant it, they pulled the
certification that had been previously granted.
P. S. Please no nit-picking email telling me that "certification" is not the
proper term, etc. We've been down this road before. I don't care what it is
called. The point is that the Indian division can't claim that they conform
to the standard.
--Wayne
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Wayne Douglass phone: 408-542-2139
Verity, Inc. FAX: 408-542-2040
894 Ross Road mailto:wayned -at- verity -dot- com
Sunnyvale, CA 94089 http://www.verity.com
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