Re: Ugly application and ugly tempers

Subject: Re: Ugly application and ugly tempers
From: Martha J Davidson <editrix -at- SLIP -dot- NET>
Date: Tue, 1 Sep 1998 16:04:18 -0700

Suzette described a situation with a developer who was less than interested
in hearing her feedback about his UI design...

Given that it sounds like this developer is not interested in changing his
design based on your reactions, I suggest you document *exactly* what s/he
has created. If you do a credible job, your User Guide or help system will
reflect the interface, its complexity, and the fact that many aspects are

That way, you will have accepted what the developer built, and as people
read it, they can say "wait a minute, does it really work *that* way?" By
exposing the structure of the application, you give your users a chance to
comment as well, and also to have half a chance of figuring it out with
less confusion than you had.

The hazard of this approach, I'll admit, is that some people will blame the
document for making the application hard to use, rather than seeing that
all you wrote is what you actually have to do to make it work in any useful

Good luck, and let us know what happens,

Martha Jane {Kolman | Davidson}
mailto:editrix -at- slip -dot- net
See my friendly face at

"If I am not for myself, who will be for me?
If I am only for myself, what am I?
If not now, when?"
--Hillel, "Mishna, Sayings of the Fathers 1:13"

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