procedure development

Subject: procedure development
From: Heather Ownsworth <hownswor -at- HOTMAIL -dot- COM>
Date: Thu, 3 Dec 1998 02:46:23 PST

Could anyone please advise.

I am thinking of developing a dissertation on procedure development
(process) best practice. I wondered whether anyone out there knew of any
literature or contact to start me off.

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