Centralizing Doc Departments

Subject: Centralizing Doc Departments
From: Tommy Green <tgreen -at- AESBUS -dot- COM>
Date: Thu, 10 Dec 1998 15:18:30 -0600

We are in the process of expanding our whole department. A year ago, there
were three writers, now there is at least 7 and more to come. Everything
was done before based on what was stored in the lead writer's memory. We
have now expanded into QA, editing, indexing, online, and production
departments. Everything goes through QA BEFORE it goes to Compaq or any
other client. Understandably, everything is propriatorial and everyone
wants to keep their "job security", but a quality product cannot be
produced without a set system of checks and balances. I was a manager in
the Air Force before I "grew up" and I too was very touchy about who saw my
stuff, but the system, when working, will stop a lot of substandard
products from leaving your company. The QA team has to be the best, most
trusted employees. That way the managers will know what they do will stay
with QA and noone else. The QA team doesn't have to have the best writers
either, as you know, a QA person possesses talent some good writers don't.

There must also be a strong documentation manager on top of all these
departments. This person is the one that gets those unfinished projects
finished, and the "lost little writers" assigned to the experienced ones.

Since we have gone this way, our main client has been very impressed with
the "clean" copies we are sending to their editing team....result...more
projects are coming our way.

Hope you can use this

"There's a fine line between fishing and standing on the shore looking like
an idiot." - Steven Wright

Tommy D. Green
AESBUS Technology Group
(281) 587-2247 ext 30
Work: tgreen -at- aesbus -dot- com
tommy -dot- green -at- compaq -dot- com
Home: togreen -at- swbell -dot- net

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