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Subject:Re: PDF vs. paper From:Laurence Burrows <burrows -at- IBM -dot- NET> Date:Thu, 17 Dec 1998 18:24:32 +1100
I've scanned your collective responses, but so far no-one has mentioned the
stellar advantage that paper has over pdf, viz:
-- if you're working with a product that has several dialog boxes up at any
given time (PhotoShop, Illustrator, Quark, FrameMaker, etc.) and you need
information about how to use a feature, then there is no damn screen
real-estate left to both display any type of online help (pdf, winhelp,
htmlhelp) *and* follow the instructions.
The only example I can recall where you *can* do both is the 'expert' help
for solving resource conflicts, memory problems, etc. from Start > Help >
Troubleshooting... which uses small modeless windows -- definitely not the
norm in applications software.
I would suggest that you distribute both forms of manual. If the customer
needs an extra copy of the manual (training a new hire) or to replace a
missing manual, then including the pdf version makes the option available
-- important if the vendor is in another state or country.