No one reads the manualsTitle: No one reads the manuals
I don't want to beat a dead horse here, but I need some information - fast!
I was just in a meeting with my boss who made this very innocent comment to me and my co-worker:
"It must be very frustrating to be in a profession where no one reads what you produce."
I have searched the archives and not found the type of info that I'm looking for. Can anyone tell me if they know "for a fact" that user's read the documentation (skimming is included as reading). By this I mean have you done a usability test, have you talked to customers. Does anyone have facts that I can use to back up my belief that user's do read the manuals.
Raymark Business Systems Inc.
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