managerial position available in TX

Subject: managerial position available in TX
From: Amy Constant <amy -dot- constant -at- TIVOLI -dot- COM>
Date: Tue, 16 Feb 1999 10:45:32 -0600

Greetings.
If you are interested in the position described below, please
send email to laura -dot- campbell -at- tivoli -dot- com -dot- *Please do not respond to me.*

The position is for a first line manager of technical writers here
in Austin, TX. The company is Tivoli Systems, which is a subsidiary
of IBM and produces software for managing IT environments. Tivoli
employs about 3000 people worldwide and the IDD department in
Austin consists of about 30 writers.

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First Line IDD (Information Design and Delivery) Manager

A position is available in the Information Development and Design
group in Austin for an enthusiastic, team oriented, creative thinker,
with demonstrated leadership abilities to manage up to 15 Information
Developers/Editors and help Tivoli grow into the future. The IDD
organization produces information, both hard copy and online, for
customers of Tivoli's software products.

Responsibilities:

Develop the IDD organization in conjunction with the other IDD
development sites in Raleigh, Indianapolis, Rome, Santa Clara, to:
· Design and produce product information in a variety of formats
including hardcopy and online.
· Recruit and retain outstanding Information Developers and Editors by
providing career paths, individual growth and development, and
supporting strong personal ownership at the product level of
customer-specific information.
· Build a cohesive, flexible team comprised of permanent and contract
personnel.
· Engage team to solicit customer-feedback on an on-going basis and
participate in the design and implementation of IDD deliverables
that meet or exceed customer expectations.
· Ensure thorough and appropriate information plans and schedules
are created and implemented.
· Ensure standard approach for content, design and structure of
hardcopy and online information is followed.
· Monitor and maintain work flow and communication between writers,
editors, translation teams, and production.
· Open well defined communication channels between IDD and other Tivoli
departments such as development, verification, education, customer
support, marketing and sales.
· Support IDD initiatives such as localization, appropriate tool
selection, appropriate customer focused information content and style
development.
· Assist in the development and implementation of processes to support
a worldwide release of products.
· Manage a budget.
· Prepare and deliver peer and upper management reporting.

Required Skills and Experience:
· Minimum of 7 years in technical communications field with at least
3 years in a technical lead or staff management role in a software
company.
· Proven understanding of the high tech software market and its
requirements.
· Strong organizational, interpersonal, verbal, and written
communication skills.
· Experience managing teams with multiple products/projects delivery
responsibilities.
· Strong project management skills to manage aggressive product
schedules and balance resources.
· Demonstrated people management skills including conflict management
and the ability to encourage/grow the people working in the
department.
· Strong technical background.

Recommended Experience:
· Demonstrated ability to work in an environment with a
cross-departmental, cross-site focus.
· Demonstrated understanding of or experience in software development
processes.

Education Required:
· Appropriate university degree (for example, Communication,
Computer Science, Languages, Journalism) or equivalent experience.

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