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>>I am investigating what is required to create ISO 9000 compliant
documentation for an IT department. This would be from system level docs,
tutorials, on-line versions and printed materials.
What is the current ISO status of your company? Are you recognized as an
ISO 9000 Company? Creating documents that are merely compliant will mean
very little. Give me some more info...I went through this with Megahertz
which became part of USRobotics then 3Com.