Re: Prod reviews--why not include doc???

Subject: Re: Prod reviews--why not include doc???
From: John Posada <john -at- TDANDW -dot- COM>
Date: Thu, 4 Mar 1999 10:18:16 -0500

In my portfolio, I carry a reprint that I ordered from a magazine called
"Internet Telephony" where they reviewed an API SDK done by my company
and not only do they have a section called DOCUMENTATION, but they place
the review FIRST, right after the list of software features and before
INSTALLATION or OPERATIONAL TESTING. ALSO, on the first page of a four
page review, they have a rating table and list documentation in the

It can happen

> (I have a point, and I'm getting to it...) Which brings me to a question:
> why is it, that when I read Product Reviews in various
> technical/computing publications, I can almost *never* find 1 comment on
> the quality of the doc, hard copy or online! The only focus is on the
> product itself!
> As a doc manager, I would like to know how a product reviewer rates
> the documentation that comes with the product. It can give my team some
> insight to user's frustrations and delights. And, if it's a viable product or
> maybe even a really crappy one, we may purchase it to grow our
> collection of doc samples.

John Posada, Technical Writer
Bellcore, where Customer Satisfaction is our number one priority
mailto:john -at- tdandw -dot- com mailto:jposada -at- notes -dot- cc -dot- bellcore -dot- com
phone(w) 732-699-3077 phone(h) 732-2910-7811
alpha-pager: 800-864-8444 pin 1857522
email pager: mailto:1857522 -at- pagemart -dot- net
My opinions are mine, and neither you nor my company can take credit for
"Give a man a fish and he will eat for a day. Teach him how to fish,
and he will sit in a boat and smoke cigars all day."
"The only perfect document I ever created is still on my hard drive."

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