Minnesota Online Communicators

Subject: Minnesota Online Communicators
From: "Weisner Associates Inc." <info -at- WEISNER -dot- COM>
Date: Thu, 11 Mar 1999 21:01:33 -0600

The Online Communicators Network of Minnesota is holding its monthly meeting on
Thursday, 3/18/99. Please read on if you are interested:

Learn From Your Peers: Two Online Documentation Case Studies

8:30 am - 10:30 am

RSVP early to reserve your seat: ocn -at- weisner -dot- com or call the OCN Hotline at

Earle Browne Continuing Education Center, 1890 Buford Ave. St. Paul, Rm 135AC.

Directions to Earle Brown:

Here's an opportunity not to be missed. Representatives from Lawson Software
and McKessonHBOC will present case studies of their online documentation
projects. Learn from the challenges they face and exult in their achievements!

Case Study 1:
Information Technology Business
Minnesota Office
Denise Patrick-Johnson, Technical Writer
Ginger Graham, Technical Writer

Presentation will focus on the Pathways Healthcare Scheduling Help file and
other online documentation projects at McKessonHBOC. Presentation topics will
* Organizational structure and how the writers work with other departments.
* Development Process Methodology and how Documentation fits in.
* How Documentation writes online documentation and the tools they use.
* Documentation processes in relation to how R & D develops the software.
Our business unit develops Pathways Healthcare Scheduling, McKessonHBOC's
enterprisewide patient and resource scheduling solution, which ensures
efficient scheduling from any facility or department. Pathways Healthcare
Scheduling is developed using Visual Basic and C++ and runs in a Windows 95 or
Windows NT environment. Third party tools needed to run Pathways Healthcare
Scheduling include Sybase SQL Server or Microsoft SQL Server, an interface
gateway such as an ADT, and a report writer.

Case Study 2:
Lawson Software
Deb Rosenthal
Chris Morrison

Scoping out an online help project? Sometimes it's handy to hear someone else's
war stories, more formally known as "case studies." Deb Rosenthal and Chris
Morrison worked on an embedded HTML Help system for Lawson Software until the
software project it supported was cancelled earlier this year. Deb will share
her thoughts on what worked well and what didn't from a project management
standpoint. Chris will demonstrate a prototype of the embedded HTML Help system
we developed.

Chris Morrison is a Senior Technical Communicator at Minneapolis based, Lawson
Software. During his two and a half years with Lawson, Chris has worked on many
projects including a Word to FrameMaker transition and an HTML Help system. He
received his bachelor's degree in Scientific and Technical Communication from
the University of Minnesota in 1996.

Deb Rosenthal has worked in technical communications for 13 years as an editor,
writer, and documentation manager. She has worked at Lawson Software for a
little over two years, and she is currently the project leader for development
of a new online performance support system.

Program Fee:
Members- No charge
Non-Members- $15 (pay at the door)

For regular updates about the Online Communicators Network, visit

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