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>>In summary, creating a questionnaire to gather information from SMEs is a
>>terrible idea. Nothing beats meeting with someone face-to-face and
"playing
>>dumb" as someone just posted. Interviewing is a big part of being a
>>technical writer.
I agree. I will also add that if you want to use a questionnaire, make sure
it is short, sweet, focused and to the point. I use them, but I send them
in an e-mail, not as an attachment. Face to face is a far better approach,
in my opinion and past experience.
