Re: Completely intuitive software

Subject: Re: Completely intuitive software
From: Pierre Roberge <PRoberge -at- FAMICTECH -dot- COM>
Date: Mon, 7 Jun 1999 17:05:35 -0400

Karen wrote:

> I am helping to design bug tracking software for our office. As a result
> of
> usability testing, I recommended that a certain function be changed,
> because
> the users consistently did not understand it. The overwhelming response
> from
> the developers was that it's impossible to create software that's
> completely
> intuitive; the user must read the manual.
My reply:

I am wondering what are the benefits of usability tests if the findings are
not implemented. If I were in your shoes, I would go talk to the marketing
group. They are generally more inclined to incorporate changes to ease
users' life. They also generally have as much power over the product as the
development group, at least in my company. They back me up often and we
don't even do usability tests.

Pierre Roberge
Famic Technologies 2000

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