Re: Are manuals out-of-date?

Subject: Re: Are manuals out-of-date?
From: Kimberly Cakebread <kcakebread -at- AURIGIN -dot- COM>
Date: Mon, 28 Jun 1999 13:38:29 -0700

Frankly, I think that depends on your customers. I've made entirely
different decisions at different companies based on the information I was
able to gather from the the customer base. Also, you can set up a winhelp
system that caters both to sequential learning and immediate reference.
Another little trick: if you are writing commercial doc for customers, see
if the contracts they sign guarantee documentation.


-----Original Message-----
From: Esther Wheeler [mailto:esther -at- AZURE-TECH -dot- COM]
Sent: Monday, June 28, 1999 10:12 AM
Subject: Are manuals out-of-date?

> Folks -
> I have searched the archives and am delving into all the reference
> books I can find. If anyone out there has some clinching reference
> they can recommend for my dilemma, I would be eternally grateful.
> I have a new manager and am in the middle of justifying everything I
> do from first principles. I've been the sole
> writer/editor/manager/planner
> for our documentation effort for the past 5 years. He has a strong
> dislike of hard copy and PDF. We do have an extensive WinHelp
> system, which I use for immediate help and reference information.
> While I am ready to move the help to HTML format, I don't see how
> that will eliminate the need for sequential "getting started"
> information
> that is easily browsed.
> What I really need at the moment is "proof" that manuals (whether
> (printed or provided with PDF) has a place in the information delivery
> system. Everyone admits that our product is less than intuitive. I am
> worried about our first-time and occasional users.
> Thanks in advance
> - Esther
> Esther Wheeler, Technical Publications
> esther -at- gnnettest -dot- com
> GN Nettest
> 63 South Street
> Hopkinton, MA 01748
> U.S.A.

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