Re: Definition of COTS Documentation

Subject: Re: Definition of COTS Documentation
From: Cam Whetstone <camw -at- ROCKETMAIL -dot- COM>
Date: Thu, 15 Jul 1999 12:12:32 -0700

---Scott Havens <SHavens -at- ELCOTEL -dot- COM> wrote:
> Kate,
> In that case, I'd say that your customer ("COTS") documentation should
> include whatever descriptive, operational, maintenance, and
> troubleshooting information your customers might reasonably be
> expected to use or need.
Wrong. That puts you on the hook for whatever the customer says they
want or need. For example. Suppose your COTS manual includes
troubleshooting to a board or group of boards, and no further. You
expect the customer to return the boards to you for repair. If they
think they need troubleshooting to a component on the board should you
supply it? No, unless they want to pay extra for it.

At some point the customer shuold have looked at the documentation and
decided this was the unit he wanted, and he knew what the
documentation was like. If he wants more?--he pays for it!

Your company set a price on the COTS equipment based on your standard
COTS manuals. If you have to spend time re-writing or adding to and
modifying the manuals someone has to pay for it.

Generally MIL-SPEC Manuals cost more. If they want MIL-SPEC manuals,
let them pay for them.

Be careful what you promist without talking it over with your
financial and legal people.

Cam Whetstone

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