JOB: Entry-level technical writer

[Victoria Thomas <Thomas -at- FIRSTTRUST -dot- COM>]

Position title and number of openings:  Two full-time, entry-level positions for a Documentation Associate or a Documentation Specialist, depending on tool knowledge and experience.

Date job opening closes:  September 30, 1999
Must fill position by:  ASAP
Company name:  First Trust Corporation	
Job location: Downtown Denver, Colorado

Background information for the company: 
First Trust Corporation is the nation's largest independent trust company for self-directed retirement plans. First Trust administers more than 217,000 IRAs and business retirement plans with more than $17.62 billion in assets. As the trustee of self-directed retirement plans, First Trust keeps account records, conducts IRS reporting and provides quarterly statements that reflect the status of each investment.
First Trust is a wholly owned subsidiary of Fiserv, Inc. (NASDAQ:FISV), headquartered in Brookfield, Wis. Fiserv is an independent provider of financial data processing systems and related information management services and products to more than 5,000 banks, credit unions, mortgage firms and savings institutions worldwide. Visit web sites at:  http://www.firsttrust.com, http://www.fiserv.com.
The Documentation Team consists of six writers who are part of the Information Services department. Most documentation is created and maintained for use by internal First Trust and Fiserv clients.

Job responsibilities:
A Documentation Associate uses various software applications to maintain written and electronic documentation for Information Services procedures and projects. This may include but is not limited to procedural documentation, software user guides, online help text and intranet web pages. This is a learning position intended for those individuals who have not written previously in an Information Services environment and require formal and informal training and mentoring.
A Documentation Specialist manages his or her own writing projects with moderate supervision. The Specialist uses various software applications to create and maintain written and electronic documentation projects which include procedural documentation, software user guides, online help text and intranet web pages. This position exposes the beginning technical writer to various types of documentation while the writer expands his or her knowledge independently. 
Both positions participate in all phases of the writing cycle which include:
                ·     Assessing the project and identifying the tasks
·     Submitting the project proposal
·     Creating and revising the written work
·     Requesting and performing peer edits
·     Delivering the final product
·     Determining versioning and maintenance needs

Required experience/qualifications:
                ·     Intermediate skills with Microsoft Windows 95 and Microsoft Word.
·     Beginning to intermediate skills with Microsoft FrontPage 98 or a similar web page development tool.
·     Beginning to intermediate skills with RoboHELP 7.0 or a similar help text authoring tool.
·     Beginning to intermediate skills with the other Office 97 applications.
·     Intermediate writing and verbal skills.

Must be able to work in a team environment, handle multiple projects while meeting project deadlines, possess an aptitude for learning new software, maintain positive working relationships, and organize and prioritize daily tasks.

Desired experience/qualifications:
Undergraduate degree in Technical Communication, Journalism, English or a related field, or equivalent work experience; with a general aptitude for software, hardware and computer systems as related to an Information Services environment.

Contact: 
To apply, send a resume, salary requirements and two writing samples to:
Victoria L. Thomas, I.S. Documentation Project Lead
717 17th Street, Suite 2600
Denver, Colorado 80202-3323
Email in Microsoft Word, .PDF or .RTF: vthomas -at- firsttrust -dot- com
Fax: (303) 294-5743

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