RE: HTML Help Uncompiling

Subject: RE: HTML Help Uncompiling
From: William Swallow <WSWALLOW -at- commsoft -dot- net>
To: "'TECHWR-L'" <TECHWR-L -at- LISTS -dot- RAYCOMM -dot- COM>
Date: Thu, 2 Sep 1999 15:55:09 -0400

-----Original Message-----
.. one of the titles in the TOC is incorrectly written, and one topic
is missing and there are some inconsistencies in formatting and content, so
need to get back into this and fix it.
Oh, yes, of course. The new system is supposed to be "live" by Sept 20.
what's new??)
Any bright ideas out there in cyberland??
-----Original Message-----

You mention that this was done by a vendor... by vendor do you mean
consulting agency?

If they are still developing the new system for you, then they *should* be
responsible for the Help as well. Check your contract and see if they left
any open ends or if they wrote themselves into providing a "complete working
solution". If so, document your changes and demand they implement them.
After all, you're paying for their service, not their screw-ups.

If you still feel compelled to make the changes yourself, they should at
least provide you with all the source files you need to do the work
yourself. You shouldn't have to screw around with a solitary CHM if the
contract is still open.

Bill Swallow
Technical Writer
Aptis Software Corporation
a subsidiary of Billing Concepts
phone: 518.433.7698
fax: 518.433.7680
<mailto:william -dot- swallow -at- aptissoftware -dot- com>

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