RE: 60 Hours per Week at Level 1 Process Maturity

Subject: RE: 60 Hours per Week at Level 1 Process Maturity
From: Peterson Karen <Peterson_Karen -at- prc -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 3 Sep 1999 11:25:06 -0400

> Sometimes, the processes that are
> followed are followed absolutely pedantically, which is how a '5' company
> stifles its employees.

A level 5 company is categorized by processes that are easily tailored and
modified. Level 5s are supposed to be constantly driven by improving their
processes.

A company that tries to follow processes 100% of the time to the letter will
stay at level 3. They are not gathering or using metrics (or worker
complaints) to improve themselves.

Relating this to technical writing: a stifling company might have a process
that forces you to include the same kind of information in every user
manual, regardless of what's right for the particular audience.

A level 5 company would have a process that insists on user and task
analysis and usability testing, and a process that allows writers the
freedom to act on the results of those analyses and testing.

Cheers,
Karen

______________________
"The mountain sheep are sweeter,
But the valley sheep are fatter;
We therefore deemed it meeter
To carry off the latter."
--Thomas Love Peacock (1785-1866) from The Misfortunes of Elphin

Karen Peterson
Peterson_Karen -at- prc -dot- com
610.260.2644




Previous by Author: RE: reader feedback.
Next by Author: FW: 60 Hours per Week at Level 1 Process Maturity
Previous by Thread: Re: 60 Hours per Week at Level 1 Process Maturity
Next by Thread: RE: 60 Hours per Week at Level 1 Process Maturity


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads