What to do when there are multiple paths

Subject: What to do when there are multiple paths
From: Melanie Shook <mshook -at- com2001 -dot- com>
To: "'techwr-l -at- lists -dot- raycomm -dot- com'" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 15 Sep 1999 16:59:32 -0500

A twist on Amy's question:

I'm documenting a telecommunications application that has multiple ways to
perform a task:

Click on the toolbar
Using telephone keypad
Using voice commands over the telephone
Drag and drop from various places

I'm doing a task oriented user guide, and so far have come up with nothing
better than explaining each option for each task, in sequence, with a
graphic in the margin to highlight each method (e.g. a phone, a talking
head, a PC, etc.) I've included an section in the "quick start" chapter
that explains the various methods.

Any ideas for a "cleaner" way?

Previous by Author: RE: Terminology nitpicking (was: Positive feedback...)
Next by Author: RE: How do users use help?
Previous by Thread: RE: what to do when there are two paths for a procedure
Next by Thread: Re: What to do when there are multiple paths

What this post helpful? Share it with friends and colleagues:

Sponsored Ads