What to do when there are multiple paths

Subject: What to do when there are multiple paths
From: Melanie Shook <mshook -at- com2001 -dot- com>
To: "'techwr-l -at- lists -dot- raycomm -dot- com'" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 15 Sep 1999 16:59:32 -0500

A twist on Amy's question:

I'm documenting a telecommunications application that has multiple ways to
perform a task:

Click on the toolbar
Using telephone keypad
Using voice commands over the telephone
Drag and drop from various places

I'm doing a task oriented user guide, and so far have come up with nothing
better than explaining each option for each task, in sequence, with a
graphic in the margin to highlight each method (e.g. a phone, a talking
head, a PC, etc.) I've included an section in the "quick start" chapter
that explains the various methods.

Any ideas for a "cleaner" way?





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