OFF TOPIC: Writing "Wizards", creating "Tips", and online tutorials

Subject: OFF TOPIC: Writing "Wizards", creating "Tips", and online tutorials
From: Lisamarie Babik <lmbabik -at- winspc -dot- com>
To: "'techwr-l'" <TECHWR-L -at- LISTS -dot- RAYCOMM -dot- COM>
Date: Thu, 23 Sep 1999 12:20:47 -0400

FYI: Also posted to RoboList, though not cross-posted.

Well, it was inevitable. Someone at my company started pushing the idea of
"Wizards" -- you know, like that annoying paperclip that pops up whenever
MSWord thinks you don't know what you're doing. Then it began snowballing.
Soon we were talking about Wizards, Tips, online tutorials...

So, now I'm trying to find out if there's anyone else out there who has been
tasked with these types of projects. It seems that the technical writer is
being expected to know more and more, but where do you start? What type of
software do you use? What types of people did you need on staff to implement
and support the new system?

I would greatly appreciate any information you might have. We're beginning to
budget for new employees, and I'd love to be able to throw in the added
personnel needs from my department.

If you respond to me privately, I will post a compilation of the responses.

Thank you!

Lisamarie Babik
lmbabik -at- winspc -dot- com
Documentation Specialist

DataNet Quality Systems
24567 Northwestern Highway
Fourth Floor
Southfield, MI 48075

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