Re: Schedule, Cost, & Quality: Pick Two

Subject: Re: Schedule, Cost, & Quality: Pick Two
From: "Anthony Markatos" <tonymar -at- hotmail -dot- com>
To: SteveFJong -at- aol -dot- com, techwr-l -at- lists -dot- raycomm -dot- com
Date: Mon, 15 Nov 1999 09:15:38 PST

Steve Jong said:

.....But there's another model, expounded by quality experts such as Deming and Crosby: Do it right the first time. If you do things right the first time, how much does it cost to fix errors? Nothing. How long does correction take? No time. The key, then, is to do things right the first time.

Tony Marktos responds:

In terms of the Capability Maturity Model (CMM), the vast majority of software companies are at level 0 to 1. Developers in such environments are totally incapable of "doing it right the first time". Tech writers (downstream of design) can not hope to do better (unless one has a very loose interpretation of what "doing it right" means).





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