Knowledge Base Questions

Subject: Knowledge Base Questions
From: "Susan B. Jones" <sbjones -at- MIT -dot- EDU>
To: techwr-l -at- lists -dot- raycomm -dot- com
Date: Tue, 30 Nov 1999 09:27:29 -0500

Does anyone know of any guidelines for writing questions for a knowledge
base? I'm interested in stuff like length of question, using question
words, need or not for full statements.

We've built a knowledge base that gets pretty heavy use and is constantly
growing. However, I'm concerned about the density of our questions. I
would like to give our groups some kind of guidelines on framing questions
for easier scanning. You can check out the database at

Any suggestions will be appreciated.

Susan Jones
Sr. Technical Writer
MIT Information Systems

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